Returns & Exchanges
At Jayo, we stand by the quality of our electronics and offer a hassle-free 30-day return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we are here to help with a quick and easy exchange or refund process.
Initiate Your Request
Log into your Jayo account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronic device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing